Target on My Butt
August 2nd 2007 18:34
You're not gonna believe this one, folks! Remember how my former best friend stuck me with his Cadillac? Remember my telling you about Columbia House and how they stuck it to me? Those were minor, compared to what happened this morning!
To give you a little background... I moved a few months ago and dutifully changed all my bills to the new address. I transferred phone service from the old place to the new one. We had AT&T for all our phone service there, so I thought (silly me!!) that calling AT&T to arrange for the transfer was all I had to do. We have Verizon for local and AT&T for long distance where I live now. The post office screwed up and sent my bills to the wrong address so I didn't get them. But I wasn't very worried when the phone bills didn't come, since I have "Unlimited Calling" it couldn't be very high, right? WRONG!!!! AT&T that I called was the "new" AT&T while my service in the new place is with the "old" AT&T. Apparently the two don't communicate at all. The service was connected on their "special" rate instead of the "Unlimited" rate I signed up for. Guess what their "special rate" costs? .38 cents a minute! By the time I found out what was happening, the bill was nearly a thousand dollars! Needless to say, I disputed this outrageous bill and am still fighting with AT&T over it. My Verizon bill is paid in full since they charged the agreed upon amount. I had to pay them on the phone since I have yet to receive a bill from them, either. AT&T finally agreed to drop several hundred dollars off the bill, but no two supervisors could agree on how much they were willing to drop. Some said I still owed $200. some said $300. and one said it would be over $400. for their mistake. Now tell me folks, would you come up with a magic number and send a payment just for schitts and giggles? I wouldn't. The post office problem should be fixed (since I went back in AGAIN and raised hell) but they have yet to send me a bill so I can pay it.
Yesterday I had a long talk with Verizon and explained the situation to them. I was assured by a supervisor that the two bills weren't connected and that I'd still have my local service even if AT&T cut off my long distance. My internet depends on the local phone service, by the way.
So I got up early this morning and couldn't get online. A few hours later I tried to make a call and discovered that my local service had been disconnected! Using my neighbors phone I called Verizon and raised merry hell with them. It took awhile, but the problem is solved, for my local service, at least. Verizon had no right or reason to disconnect me and apologized profusely! They now have me reconnected again.
Word of warning. If you use AT&T, find out if it's the "old" or the "new" before you transfer your service. Get everything in writing, don't rely on their "recorded" bull dookey. If your mail doesn't arrive right on time, raise hell with the post office until they get your mail to you. Don't let it slide for even a minute! And don't back down to their bullying and pay whatever AT&T wants. I'll never use them again, once my lawsuit is done.
To give you a little background... I moved a few months ago and dutifully changed all my bills to the new address. I transferred phone service from the old place to the new one. We had AT&T for all our phone service there, so I thought (silly me!!) that calling AT&T to arrange for the transfer was all I had to do. We have Verizon for local and AT&T for long distance where I live now. The post office screwed up and sent my bills to the wrong address so I didn't get them. But I wasn't very worried when the phone bills didn't come, since I have "Unlimited Calling" it couldn't be very high, right? WRONG!!!! AT&T that I called was the "new" AT&T while my service in the new place is with the "old" AT&T. Apparently the two don't communicate at all. The service was connected on their "special" rate instead of the "Unlimited" rate I signed up for. Guess what their "special rate" costs? .38 cents a minute! By the time I found out what was happening, the bill was nearly a thousand dollars! Needless to say, I disputed this outrageous bill and am still fighting with AT&T over it. My Verizon bill is paid in full since they charged the agreed upon amount. I had to pay them on the phone since I have yet to receive a bill from them, either. AT&T finally agreed to drop several hundred dollars off the bill, but no two supervisors could agree on how much they were willing to drop. Some said I still owed $200. some said $300. and one said it would be over $400. for their mistake. Now tell me folks, would you come up with a magic number and send a payment just for schitts and giggles? I wouldn't. The post office problem should be fixed (since I went back in AGAIN and raised hell) but they have yet to send me a bill so I can pay it.
Yesterday I had a long talk with Verizon and explained the situation to them. I was assured by a supervisor that the two bills weren't connected and that I'd still have my local service even if AT&T cut off my long distance. My internet depends on the local phone service, by the way.
So I got up early this morning and couldn't get online. A few hours later I tried to make a call and discovered that my local service had been disconnected! Using my neighbors phone I called Verizon and raised merry hell with them. It took awhile, but the problem is solved, for my local service, at least. Verizon had no right or reason to disconnect me and apologized profusely! They now have me reconnected again.
Word of warning. If you use AT&T, find out if it's the "old" or the "new" before you transfer your service. Get everything in writing, don't rely on their "recorded" bull dookey. If your mail doesn't arrive right on time, raise hell with the post office until they get your mail to you. Don't let it slide for even a minute! And don't back down to their bullying and pay whatever AT&T wants. I'll never use them again, once my lawsuit is done.
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